If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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Full box sizes:
- Gamma Irradiated (G): 384 lids/384 vessels
- Non Gamma Irradiated, Autoclavable (NG/NP): 420 lids/420 vessels
Delivery & Returns
Delivery
We are able to ship to Northern Ireland, the Scottish Islands, the Scottish Highlands, the Isle of Wight, and the Channel Islands. However, these shipments are arranged on a case-by-case basis to ensure the best possible service.
If you are located in one of these areas, please contact us directly at hello@urban-farm-it.com to place your order.
Note: Please refer to the specific lead times shown on product pages for more accurate delivery times.
- Small Orders (E.g. 100ml Spawn, Plugs): Sent via Royal Mail large letters.
- Medium-Sized Orders (under 2kg): Royal Mail 24-48 hour tracked parcel.
- Large Orders (2kg+): via DPD Express or APC.
This does not apply to our Gift E-Cards, which are delivered via email.
If you'd like your parcel left in a safe place, this needs to be arranged directly through the courier's website or delivery notification.
To enable this function you must leave a valid email address. Once your order is on its way, you should receive a notification from the courier with a link to manage your delivery. Simply follow that link to choose a safe place or make any other delivery preferences.
Unfortunately, we’re unable to set a safe place on your behalf.
Returns
Due to the perishable nature of spawn we are unable to accept cancellations of orders or returns of product.
- If your mushroom spawn arrives damaged, defective, or not as described, please contact us at hello@urban-farm-it.com within 24 hours of receiving the item. You will be eligible for a replacement or refund if we are notified within this timeframe, along with supporting documentation such as photos of the item and packaging.
- Refunds or replacements will not be issued for reports received beyond the 24-hour window, as the quality of perishable items can degrade rapidly.
See our returns policy here.